1. Do dresser drawers need to be emptied upon arrival?
Dressers may have minimal clothing or linens inside. Breakables and loose items (e.g. make-up) must be removed and packed in a box. The drawers will then be rubber banded to keep them from sliding during transit.
2. What items need to be packed in order to transport efficiently?
Clothing, books, table lamps, lamp shades, light bulbs, pictures, wall hangings, mirrors, kid’s toys, tools, jewelry, small appliances, dishes, vases, memorabilia, etc. Anything that is loose, should be properly packed in a box or tote.
3. Can items be packed in trash bags?
No. All items must be packed in a taped box or in a bin/tote with a fitted lid. This allows the movers to stack them in the truck without causing damage to your items.
4. What time do crews leave the office and what time will they arrive?
Crews leave the office at 8 AM. If it is a local move, they should arrive to the origin between 8:30 AM - 9:00 AM. Times may vary depending on the service and traffic.
5. What is the procedure to receive an estimate?
In order to receive a non-binding estimate, the office will need the following information.
Once this information is obtained, an estimate will be sent within 24-48 hours. Out of state moves typically take up to 72 hours to process.
6. How and when do I pay the movers?
A deposit is required to hold your date and book your move. A $200 deposit is required for local moves and a $1000 deposit is required for long-distance moves. The balance is due upon completion of our services. We accept cash, checks, and debit or credit cards (3.5% credit card processing fee).
7. How much are packing materials?
1.5 (small) = $5.50
3.0 (medium) = $6.50
4.5 (large) = $7.50
Dish Barrel = $27.50
Wardrobe Box with bar = $35.00
Small = $12.50
Medium = $15.50
Large = $17.50
Extra Large = $19.50
Packing paper = $105.00/case
* Please note that box pricing includes packing paper with a purchase.
** Prices are subject to change.
8. Are there any discounts?
We offer a 5% discount to anyone in the military (army, air force, navy, marines).
9. What is the minimum service requirement?
A 4 hour minimum is required for all jobs where a 26-foot truck is required..
10. How do I know if a mover is licensed and insured?
A customer should check if their movers are fully licensed and insured. This information should be available on the mover's website, advertising and trucks. When you call a mover, ask for their DOT and MC license numbers and then verify them with the Department of Transportation and the local authority. Shively’s is fully licensed and insured. We offer released value protection and full value protection coverage on all quotes.
11. How can I reserve a move after receiving the estimate?
Once an estimate is sent, the customer may sign the contract electronically and submit their deposit to save the date(s).
12. What is the 3.5% processing fee?
The 3.5% processing fee is only applicable when a customer uses a debit or credit card to pay for the balance of a move. We accept cash or check to avoid this fee. The 3.5% is NOT applied to the use of a card when paying for the deposit.
13. What are the travel, fuel and incremental fuel charges?
These rates are flat fees and cannot be changed. The fuel surcharge is tax based on the mileage between the pick up and the drop off. The travel charge (office to pick up, destination back to office) is part of our published tariff calculated by miles and are part of our regulations from the Public Utility Commission. Given the current economic environment of high fuel costs, we have implemented an incremental fuel charge based on round trip mileage. This fee is monitored closely and adjusted accordingly. When prices normalize, we will remove this fee.
14. How does your storage work?
When contracting a storage unit through Shively’s, we take great measures into making sure the customer’s furniture is protected. In a storage inbound quote, we include the first month of storage and an inventory clerk. Our units are also climate controlled and fully insured. We provide all materials and blankets at no extra charge.
15. Are all materials included with pricing?
Yes. All straps, bungees, blankets, mageliners, rings, rug runners, cardboard, etc. are included with pricing at no extra cost to the customer. The only items not included is boxes, carpet shield and shrink wrap unless purchased.
16. What does an inventory clerk do?
An inventory clerk will sticker each individual item and note it on an inventory sheet. This is for insurance purposes to see if any furniture was scratched, nicked or damaged before the movers touch the piece and it goes into our contracted storage. You would get your own copy at the end of the load up. They will become a mover once inventory is complete. Instead of charging for an entire mover, they will still be at the $55.00/hr. rate.
17. What are the differences between released value protection and full value protection coverages?
Released Value = Shipper releases this shipment to a value of sixty (60) cents per pound per article, at no cost to Shipper. This means the Shipper will be paid sixty (60) cents per pound for the net weight of the lost or damaged item, regardless of the actual value of the item. Released Value Protection selection is the default. Full Value Protection is available as an optional coverage that Shipper will need to initial in the area provided to include that coverage. There is no extra charge for this option.
Full Value = If any article is lost, destroyed or damaged while in the Carrier's custody, the Carrier will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by the Carrier or 2) replace the article with an article of like kind and quality subject to the terms and conditions of the contract. Coverage is provided at a cost of $10.00 per $1,000.00 of value with a minimum requirement of $10,000.00 in valuation.
18. What type of services does Shively’s have to offer?
We offer packing, unpacking, moving, local, long distance, residential, commercial, specialty moves, internal moves, storage services, receiving and warehousing.
19. What should I do with my pets on pack or moving day?
Moving is a stressful event for pets. Please ensure that they are safely confined to a room, crate or off premise location where they will not be in the way as we perform our services. We want to ensure the safety of our packers, movers and your pets.